Application Engineer - Amazon Connect
MoonPay
Cape Town, South Africa
Posted on Jan 22, 2025
About MoonPay 🌖💸
Hi, we’re MoonPay. We’re here to onboard the world to Web3.
Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.
What we do
We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.
We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.
But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.
So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.
About the Opportunity ✍️
As an Application Engineer joining the Operations Technology team, you will have direct autonomy in building out a best in class experience for our customers seeking support through our Enterprise Technology Stack, primarily Amazon Connect. The team is deeply rooted in customer empathy using MoonPay products and leverages data insights to help set strategy and direction.
What you will do
* Developing the implementation and optimization of Amazon Connect as our primary CRM solution, ensuring it aligns seamlessly with our business requirements and best practices
* Collaborating closely with Ops leadership to strategically design and execute experiments that drive the direction of our Ops Technology Roadmap, aiming for an unparalleled customer support experience
* Demonstrate expertise in architecture assessment to build and implement robust systems using preferred languages like JavaScript, Python, TypeScript, and Terraform
* Facilitating dynamic interactions across Product and Engineering teams to shepherd ideas from inception to production, ensuring flawless integration and functionality
* Employing your analytical skills to solve complex issues through quantitative methods, and develop sustainable architectures and system designs for continual improvement
About You 🙋
* Your professional portfolio includes substantial experience with Amazon Connect, integrating it effectively within complex CRM environments to bolster customer support operations
* You are deeply enthusiastic about crafting exceptional customer experiences and committed to building a world-class operational climate
* With meticulous attention to detail and a proactive mindset, you excel in navigating the fast-paced nature of our industry
* You thrive by driving actions that adapt swiftly to meet changing organizational needs and have a strong inclination towards operational excellence
* You are adept at leveraging AI and machine learning technologies to enhance automation and efficiency within customer support systems, continuously pushing the boundaries of what can be automated and optimized.
Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
MoonPay Perks
Equity package 📈
Unlimited holidays 🏝
Paid parental leave 🍼
Annual training budget 💻
Home office setup allowance 🪑
Monthly budget to spend on our products 💰
Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.
MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.
Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.