Senior Director of Product, Platform
MoonPay
About MoonPay 🌖💸
Hi, we’re MoonPay. We’re here to onboard the world to Web3.
Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.
What we do
We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.
We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.
But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.
So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.
Locations Supported🌍
Ideally you will be based in London, however we can be flexible.
About the Opportunity✍
We’re looking for a product manager with 10+ years of experience to join MoonPay’s Platform group. You’ll work with a talented team of PMs who build the shared foundation for MoonPay’s portfolio of products (Payments, KYC/Identity, Payments Risk, Crypto, and more). You will enhance the experience for MoonPay’s customers converting fiat to crypto (or vice versa) across an expanding set of countries, payment methods, and currencies. Your mission is to help MoonPay become the preferred choice for onboarding and off-boarding into Web3.
What you will do...
Product Strategy: Define product strategies and milestones to deliver consistent value to users effectively.
Cross-Functional Collaboration: Work closely with teams to ensure effective communication and collaboration.
Metrics and Analysis: Define KPIs and analyze product and payments performance using data.
Market Research: Identify opportunities, analyze competitors, and stay informed about local markets and industry trends.
About you...
You’re an experienced Product Lead who is hands-on and knows how to drive meaningful outcomes. You’re comfortable using data to differentiate between signals and noise.
You love solving complex technical challenges. Most companies spin up new, separate teams for each additional backend service or capability to deal with complexity. This challenge excites you because it allows you to flex your creative, technical, and analytical muscles in designing scalable platform infrastructure and processes—i.e., building code and automated processes that can be managed by a finite number of teams.
We believe people are most effective when empowered to make decisions. Instead of being told what to do, you’ll work with the Platform Group and each team to create their own vision, roadmap, and KPIs to achieve our mission. Ultimately, accountability lies with you and your team.
Building scalable platform infrastructure requires a common vision across at least five teams. You’ll be expected to be hands-on with one of these teams directly, while leading Product Managers in the others. At MoonPay, we believe in the player-coach philosophy and do not hire people solely for managerial roles.
You have a proven track record of launching successful products or features in payments, fintech, or adjacent highly regulated industries like crypto. You don’t need to be a crypto expert (no prior experience in crypto is necessary), but you should be familiar with the backend of a regulated FinTech company.
What You Will Need:
FinTech Experience: Domain knowledge gained through hands-on experience launching features or products.
Comfortable working with engineers: Build strong relationships and earn their trust.
Problem-Solving: The ability to regularly unblock engineers in their decisions and confidently suggest alternative solutions.
Data-Driven Decisions: Experience making decisions based on data in complex situations.
Communication Skills: Excellent written and verbal communication skills for both technical and non-technical audiences.
Team Collaboration: Proactively collaborate with teams (Ops, Banking, Engineers, etc.) to break down and structure problems, rather than working in isolation.
Positive Team Culture: Foster a positive working culture within your team—engineering, banking, ops, etc. Ensure feedback and ideas from the team are incorporated into decisions, rather than unilaterally making them. Inspire your team to work together.
Analytical Skills: Strong analytical and problem-solving abilities for data-driven decision-making.
Leadership: Demonstrated leadership with a proactive and results-oriented mindset.
Hands-On Mentality: In situations with limited resources, instinctively jump in to help the team with any task that needs attention.
Most importantly, you will embody the core principles that everyone at MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do, and they are:
B - Be Humble
L - Lead with Empathy
O - Own It
C - Communicate with Clarity
K - Kaizen (Continuous Improvement)
Perks:
Equity package 📈
Unlimited holidays 🏝
Paid parental leave 👶 🍼
Annual training budget 💻
Home office setup allowance 🪑
Monthly budget to spend on our products 💰
Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪
Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us. Please let us know by emailing recruiting@moonpay.com
Commitment to diversity:
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.
MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.