Fraud Investigations Manager, Fraud and Payment Risk



Accounting & Finance
Multiple locations
Posted on Tuesday, June 25, 2024

About MoonPay 🌖💸

Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What we do

We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

Locations Supported 🌍

Lisbon, Madrid, Barcelona, Krakow, Bucharest, Cape Town

About the Opportunity ✍️

The Fraud Investigations Manager, reporting to the Director of Fraud and Payment Risk, is responsible for the identification of fraud patterns within the MoonPay Environment to develop mitigation strategies, communicate Fraud incidents to Director or VP, and identify emerging threats within the Crypto, Fintech, and banking landscape.

What you will do…

  • Align Fraud operations team with reducing fraud rates, fraud volumes, and reduce risk of payment specific fraud programs.

  • Apply the impact to the customer (revenue, decline rates, etc) as guardrails against any fraud decision.

  • Ensure fraud and chargeback operations are consistently following the effective process and procedures and be able to adjust where necessary.

  • Track KPI’s daily and weekly for any changes with a detailed understanding of if/why there was a change.

  • Establish ongoing fraud education and training within the fraud and chargeback operations team and within the organization as whole.

  • Determine how and why specific fraud events are occurring by reviewing data, customer feedback, or 3rd party notification.

  • Constantly review for operational efficiencies within the fraud and chargeback operational tasks.

About You 🙋

Most importantly, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Humble

L - Lead with Empathy

O - Own It

C - Communicate with Clarity

K - Kaizen

What you will need…

  • 5+ years of fraud management

  • 3+ years of payment experience

  • 5+ years within a fraud management role or 3+ years within a Fraud investigations role

  • 5+ years in chargebacks management or chargebacks leadership role

  • Previous experience in developing and maintaining a fraud program.

  • Through understanding of fraud specific technologies (engine monitoring, Basics of ML models,

  • Excellent oral and written communication skills

  • Demonstrated ability to influence others and collaborate with cross-functional partners

  • Beginner level understanding of SQL

  • Intermediate level understanding of data analysis utilizing dashboard reporting (Looker)

  • Expert level understanding of card network chargeback management rules at all levels of chargeback cycle (issuer, acquirer, processor, merchant)

  • Expert level understanding of fraud typologies such as scams, fraud applications, account takeovers, etc.

  • Intermediate to expert level understanding of card network chargeback management rules (visa, Mastercard, AMEX).

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.


Equity package 📈
Unlimited holidays 🏝
Paid parental leave 👶 🍼

Annual training budget 💻
Home office setup allowance 🪑

Monthly budget to spend on our products 💰

Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪

Commitment to diversity:

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.