Operations Analyst, KYC Operations



IT, Operations
Multiple locations
Posted on Thursday, February 1, 2024

About MoonPay 🌖💸

Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What we do

We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 16 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. At the start of 2023, we launched our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, so we’re working to hone it further.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

Locations Supported 🌍
Dublin, Lisbon, London

This role will be hybrid, and will require you to spend some portion of your time in our office in one of these locations.

About the Opportunity ✍️

MoonPay is a global team imagining and building the products and culture of tomorrow.

We’re driven by our deep belief that blockchain technology will become the status quo, so we commit all our talent to creating the best web3 experiences for everyone, everywhere. We rely on our open and inclusive culture to foster speed, innovation and responsibility. Our diverse team is an ongoing inspiration for easy, effective and accessible products.

Join our mission to onboard the world into web3 and empower millions to own, create and share value freely.

We are seeking a KYC Operations analyst to build upon our focus on compliance, by upholding our processes around customer onboarding, remediation and due diligence.

In this role, you’ll conduct due diligence on new and existing MoonPay customers, while also acting as a subject matter expert that owns processes and drives improvements in your space. Your ultimate goal is to ensure customers are onboarded and engaging with MoonPay products in a compliant manner.

What you will do…

  • Execute reviews of MoonPay customers across all levels of identity verification, which includes gathering information, verifying documentation and conducting risk assessments according to MoonPay policies

  • Meet performance KPIs including QA and productivity

  • Partner with Compliance and Legal to resolve escalations

  • Create and maintain identity verification operational processes, workflows and documentation

  • Identify and provide solutions for operational opportunities, with feedback and data to support your recommendations

  • Serve as a subject matter (domain) expert for KYC/KYB; act as an escalation point for other customer-facing teams

  • On occasion, complete assigned project work and train teammates and/or BPO partners

About You 🙋

The right candidate for this role is meticulous, thorough, and self-driven. You are detail oriented and have a desire to continuously improve operational processes. You are passionate about expanding access to the world of crypto and Web3 while also ensuring it is safe and compliant. You learn quickly on the job and are open to growing your operational skill set.

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Humble

L - Lead with Empathy

O - Own It

C - Communicate with Clarity

K - Kaizen

What you will need…

  • Hands-on experience performing AML/KYC reviews; domain expertise with KYC/KYB regulations

  • Experience working in fintech, web3, crypto

  • Strong research and analytical skills

  • Clear, succinct oral and written communication

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.


Equity package 📈
Unlimited holidays 🏝
Paid parental leave 👶 🍼

Annual training budget 💻
Home office setup allowance 🪑

Monthly budget to spend on our products 💰

Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪

Commitment to diversity:

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.