Manager, KYC Operations
About MoonPay 🌖💸
Hi, we’re MoonPay. We’re here to onboard the world to Web3.
Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.
What we do
We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 16 million people around the world now trust our products — just take a look on Trustpilot.
We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.
But that’s not all. At the start of 2023, we launched our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, so we’re working to hone it further.
So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.
Locations Supported 🌍
London, Lisbon, Dublin
This role will be hybrid, and will require you to spend some portion of your time in our office in one of these locations.
About the Opportunity ✍️
MoonPay is a global team imagining and building the products and culture of tomorrow.
We’re driven by our deep belief that blockchain technology will become the status quo, so we commit all our talent to creating the best web3 experiences for everyone, everywhere. We rely on our open and inclusive culture to foster speed, innovation and responsibility. Our diverse team is an ongoing inspiration for easy, effective and accessible products.
Join our mission to onboard the world into web3 and empower millions to own, create and share value freely.
We are seeking a Manager of KYC Operations to build upon our focus on compliance, while scaling our processes around customer onboarding, remediation and due diligence.
In this role, you’ll contribute towards the broader strategy towards improving the customer experience and ensuring MoonPay achieves a high bar for policy adherence. You’ll manage a team of high performing analysts and collaborate with a team of cross-functional stakeholders including but not limited to operations, compliance, legal and product.
What you will do…
Manage, hire and develop MoonPay’s global “Know Your Customer” (KYC) and “Know Your Business” (KYB) Operations team, with a focus on supporting customers across all levels of identity verification
Set and achieve operational KPIs and organizational OKRs
Develop a deep domain expertise across all KYC/KYB policies and workflows, serving as a critical bridge across stakeholder teams
Operationalize compliance policies, with a focus on process development, quality assurance and scalability
Identify and implement workflow improvements, leveraging automation and self service solutions across product, technology and operations
Partner with identity vendors to optimize performance and output
Collaborate with risk management through joint development KYC/KYB procedures and controls
About You 🙋
The right candidate for this role is autonomous, organized, and self-driven. You have the ability to understand complex systems and plan roadmaps, but are also excited and willing to roll up your sleeves and work in the details. You are an enthusiastic problem solver that is highly collaborative and curious. You’re passionate about leading teams and functions, and have a desire to protect customers.
Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…
B - Be Humble
L - Lead with Empathy
O - Own It
C - Communicate with Clarity
K - Kaizen
What you will need…
Deep expertise in KYC/KYB as a domain expert, preferably as an analyst and leader of operational teams
Experience managing / leading teams at scale, combining product, technology and operational solutions
Experience working in fintech, web3, crypto
Clear, succinct oral and written communication
Organized, adept at goal setting / OKRs with an attention to detail
Ability to navigate across a complex group of stakeholders at all levels
Incredibly data driven + analytical in your decision-making
Ability to understand complex systems and distill into clear operational processes
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Equity package 📈
Unlimited holidays 🏝
Paid parental leave 👶 🍼
Annual training budget 💻
Home office setup allowance 🪑
Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪
Commitment to diversity:
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.
MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.