Who We Are

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

Working at MATRIXPORT

At Matrixport, we unite as a team to tackle complex challenges, fostering an environment of openness, transparency, and inclusivity. Every graduate is valued, and your voice will always be heard. We're on the lookout for intellectually curious and entrepreneurial individuals eager to make a significant impact in the crypto ecosystem and help shape a better product for the next billion users.

• Make a difference in the Future of Web3
• Gain Practical Experience with Cryptocurrencies
• Explore Global Opportunities
• Mentoring and Networking with Industry Experts
• Fun, Vibrant and Engaging Culture

Key Responsibilities

Operational Process Design & Optimization:

• Design and documentation of end-to-end operational frameworks for the business, ensuring alignment with client requirements and scalability.
• Develop and continuously optimize Standard Operating Procedures (SOPs), to support rapid product iteration and ensure high operational quality.

Product Daily Operations:

• Oversee daily operations, monitoring, and troubleshooting for STBT and XAUm products, ensuring project health.
• Rapidly respond to user needs and order requests, ensuring timely and effective resolution, maximizing user satisfaction.
• Participate in new feature testing and validation from a user experience and operational perspective, providing valuable feedback.

User Engagement & Support:

• Manage official operational accounts (e.g., Telegram, official email), actively interacting with users to answer questions, collect feedback, and foster a positive community environment.
• Create and disseminate content such as project updates, announcements, tutorials, and FAQs to ensure timely and accurate information delivery and provide effective user support.
• Supporting the design and execute targeted promotions and user acquisition/engagement campaigns, contributing to the conceptualization and deployment of marketing materials and advertising.

Operational Data Analysis:

• Monitor key operational data (e.g., user activity, transaction volume), evaluate performance, and prepare regular business data summaries for management reference.
• Partner with Data Teams to collect, analyze, and visualize business metrics, ensuring data accuracy and clarity for informed decision-making.

Required Skills and Qualifications

• Bilingual Proficiency: Fluent in English and Mandarin (written/spoken) for global user/team coordination.
• Learning Agility: Eagerness to learn, a strong aptitude for quickly grasping new concepts in a dynamic industry.
• Responsibility & Detail Orientation: High level of responsibility, meticulous attention to detail, and a proactive approach to ensure accuracy and quality in all tasks.
• Analytical Thinking: Capacity to analyze complex processes with clear logic and ability to derive actionable insights from operational metrics.
• Education: Bachelor’s degree in Business, Finance, Operations, Data Analytics, or related field. Recent graduates are strongly encouraged to apply.

Preferred Qualifications

• Familiarity with RWA tokenization, blockchain technology, digital assets, or the broader cryptocurrency industry.
• Basic understanding of traditional financial markets, especially gold or treasury markets.
• Exposure to BI tools (e.g., Tableau, Power BI) or on-chain analytics platforms (Dune Analytics, Nansen)

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