Who We Are

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

ABOUT THE ROLE

We are seeking a proactive and detail-oriented Operations Analyst to join our team. The ideal candidate will be responsible for handling institutional client inquiries, coordinating with internal departments, processing fund transfers, and managing KYC-related communications. The role requires strong communication skills, client service orientation, and a commitment to operational excellence.

Key Responsibilities:

• Respond promptly to client inquiries via email, and internal systems, ensuring professional and timely communication;
• Collaborate effectively with internal stakeholders such as Compliance, Finance, and IT to resolve client issues and streamline operations;
• Execute and verify fund transfers in accordance with internal policies and regulatory requirements;
• Address and resolve client KYC (Know Your Customer) queries, ensuring adherence to compliance standards;
• Review and manage pending client orders and requests to maintain a high level of service and satisfaction;
• Document and escalate complex issues as needed to ensure timely resolution and continuous improvement.

Qualifications and Skills:

• Bachelor Degree in any disciplines;
• 1–3 years of experience in financial operations, client service, or a related role (institutional client experience preferred);
• Strong interpersonal and communication skills, both verbal and written;
• Ability to multitask and manage time efficiently in a fast-paced environment;
• Team player with demonstrated ability to communicate and partner with internal / external parties;
• Fluency in English and Mandarin is advantageous, due to need to work closely with Mandarin as well as English speaking stakeholders.

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