ABOUT US

Matrixport is Asia’ fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe.

Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing.

“Get More From Your Crypto”.

WHY JOIN US

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

ABOUT THE ROLE

Key Responsibilities:

• Provide troubleshooting assistance for existing institutional client orders, account statuses, and relevant problems.
• Timely replying to inquiries from existing institutional clients through telephone, e-mail, and other working applications.
• Review pending orders and specific institutional clients’ requests to ensure excellent customer service and customer satisfaction.
• Manage sales tracking tools & report on important information, and keep a record of sales trends.
• Skillfully using the background management system to deal with matters related to contracts, invoices, and so on.
• Stay up-to-date with new product and feature launches and ensure the sales team is on board.
• Ensure smooth and effective communication with all stakeholders.
• Assisting in improving departmental rules and regulations operation processes and specifications, and promoting working implementation.

Key Requirements:

• Bachelor's degree or above from a reputable university.
• Fluent in written and spoken English and Chinese.
• At least 1-3 years of proven customer-facing experience or experience as a customer service representative in the Fintech/Financial services industry.
• Passion for cryptocurrency and blockchain industry.
• Fast learning ability and vigorous learning enthusiasm for new things, strong pressure resistance.
• Strong communication skills, enjoy helping people and being patient with customers;
• Ability to work in a fast-paced environment, where you will need to multi-task and handle high volumes of requests, all while creating a five-star client experience.
• Having team spirit could apply to a variety of tasks, and can cooperate well with the team to complete tasks.
• Willing to work on a 24x7 shift basis including weekends, public holidays, and night shifts.

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