Lightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to deliver open payments for the Internet at scale and we’re laser-focused on solving real problems for our customers with best-in-class innovative software solutions. We aim to help businesses around the world benefit from real time payments and build amazing new experiences for themselves and their customers. Lightspark is headquartered in Los Angeles but serving the world.

We are seeking a highly motivated IT Support Engineer to provide technical assistance and support related to internal computer systems, hardware, and software. As our first IT Support Engineer, you will respond to queries, run diagnostic programs, isolate problems, and implement solutions. In-person support is also a priority for on-boarding, documentation, and IT and AV issues. You will closely collaborate with cross-functional teams, in particular Security Engineering, CEO, and Leadership team to build successful internal support at Lightspark.

WHAT YOU’LL BE DOING:

• Provide day to day hardware and software support for Lightspark CEO and Leadership Team, employees, contractors, and vendors
• Manage Identity, 2FA, and offboarding for Lightspark employees across company wide systems
• Support and maintain Lightspark’s SaaS tools and compliance practices (Google Workspace, Slack, Zoom, etc)
• Troubleshoot across IT resources, applications, and various operating systems, including Linux, Mac OS, Windows, Chrome OS, and mobile platforms
• Partner with our People and Executive Assistant teams to build a smooth onboarding experience
• Learn, document, train, and support new applications and IT procedures
• Maintain office network, and provide technical assistance with in-office technology including wi-fi routers, printers, Zoom, podcast and AV hardware in conference rooms
• Partner with office management team to procure necessary equipment, maintain inventory, and plan for future office IT/AV planning

WHAT WE’RE LOOKING FOR:

• 4+ years of experience in IT Support and help desk experience
• Experience working in deploying and supporting desktops, laptops, video conferencing, and various wireless devices
• Strong administration experience with Google Workspace, Slack, Zoom, or similar cloud providers
• Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
• Mid-level networking knowledge and troubleshooting ability, and cross functionally demonstrate troubleshooting methodologies and root cause analysis
• Experience with integrating SaaS tools with IdP using SSO, SAML etc.
• Ability to adjust quickly to changing priorities and make quick decisions with limited information
• Effective organizational, communication, leadership, and collaboration skills
• Able to independently manage and prioritize workload and projects
• Empathetic, humble, and a strong focus on customer service

Lightspark is on a mission to build an open payment protocol for the Internet at scale and therefore we’re committed to creating a more inclusive and diverse workplace to reflect the customers we serve. We welcome interest from individuals of all backgrounds and levels of experience who share our mission. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.