Operations & Strategy Intern



New York, NY, USA · Remote
Posted on Saturday, October 28, 2023

Hang is building the future of loyalty for brands.

Hang is the next generation brand loyalty & membership platform. By harnessing the power of personalization, gamification, and its integrations ecosystem, Hang provides brands with a radically new type of loyalty experience for their customers.

Today, they work with a variety of major brands (such as Ulta Beauty, Budweiser, Flipkart, and more), as well as multiple well-known, up-and-coming restaurant chains (Boba Guys, Roam Artisan Burger, and Williamsburg Pizza, among several others).

Hang draws from years of deep expertise in loyalty, game design, and finance with employees from leading companies like Google, Amazon, Apple, Meta, LinkedIn, Coinbase, Square, and Goldman Sachs.

Hang raised a $16 million Series A led by Paradigm last summer, with participation from Tiger Global, Howard Schultz, Kevin Durant, Mr. Beast, and the founders of Warby Parker, Allbirds, and Bombas, among others.

About the Role

As our Ops & Strategy Intern you will develop an extensible framework and playbooks for building the future of loyalty and membership programs. You will serve as a key thought partner to our customers and help guide their efforts to develop programs that successfully engage and retain their users.

You will play a critical role in driving the successful rollout and adoption of new solutions and helping existing customers incorporate them into their programs.

What You’ll Do

  • Work closely with customers to define their needs and solve problems with them.

  • Serve as a thought partner to key customer stakeholders.

  • Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang.

  • Identify product features and integration opportunities through customer interactions.

  • Collaborate with Product, Engineering, and Customer Success around the launch of new features to drive customer adoption.

Who You Are

  • You have experience across any mix of Product, Consulting, Strategy, Marketing, or Customer Success or similar types of roles.

  • You're scrappy and have a "get it done" mentality.

  • You have incredible attention to detail.

  • You are not afraid to tackle novel problems and you leverage a scientific approach to solving them (identify a hypothesis, create a plan to test it, gather data and repeat).

  • You have excellent written and spoken communication skills.

What Would Set You Apart

  • You previously worked in strategy consulting, investment banking, corporate strategy or a similarly rigorous strategy-related role.

  • You have previous experience with enterprise SaaS, e-commerce, or loyalty.

  • You have a passion for consumer brands.


  • Unlimited PTO / sick leave

  • Competitive compensation.

  • Quarterly company offsites