Customer Solutions Manager - Benelux



Customer Service
Posted on Wednesday, July 3, 2024

Our Solutions and Success team understands high-level business strategy and how to translate that into technical requirements for our customers - and we love figuring out ways to stretch the limits of what is technically possible. Our job is to not only provide technical leadership and guidance to our users during the sales cycle but to also help customers, prospects and partners visualize the steps to achieve their business objectives

As a Customer Solutions Manager, you will play a pivotal role in driving customer satisfaction, retention, and revenue growth throughout the whole customer lifecycle. By building trust with prospective customers from day one, you will work with the wider account team to guide them through a value-based sales process by leveraging your deep understanding of our products, customer verticals, and competitive landscape.

In this role, you’ll:

  • Partner with the Sales team to lead customer-facing technical discussions and activities, focusing on value creation and solution development

  • Develop customer-specific solutions for the deployment and integration of Chainalysis products, ensuring rapid realization of value for our clients

  • Communicate complex technical requirements to the Product and Engineering team, driving the development of new features and enhancements to existing capabilities

  • Act as a trusted advisor to a range of stakeholders at customer organizations, addressing challenges ranging from high-level architecture to technical integration of our solutions

  • Support strategic investigations and provide actionable insights to support our customers in combating financial crimes in law enforcement and civilian agencies, assisting in disrupting criminal operations, mitigating illicit activities, facilitating fund recovery for victims, and conducting investigations involving digital assets

  • Drive customer success initiatives, including onboarding, training, and ongoing support to maximize the value derived from Chainalysis solutions

  • Directly impact some of Chainalysis' most strategic customers by delivering customer-specific solutions and driving value realization

  • Develop an unparalleled understanding of the competitive landscape and Chainalysis' offerings, identifying and highlighting commercial opportunities

  • Evangelize Chainalysis solutions in a compelling yet easily understood manner, positioning us as the go-to partner for addressing complex challenges

  • Partner closely with the Sales team to achieve targets and expand our presence within both Public Sector customers

We’re looking for candidates who have:

  • Experience working with or directly within customers in Public Sector (Law Enforcement, Defense, Justice, Government)

  • Proven ability to understand and communicate technical concepts effectively to diverse audiences

  • Strong analytical and problem-solving skills, with the ability to address complex challenges in a clear and concise manner

  • Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels

  • Aptitude for understanding technical concepts such as data analysis, APIs, and logic-based workflows

  • Experience in criminal investigation, and familiarity with processes and standards of evidence - particularly of a digital nature - within the criminal justice system

Nice to have experience:

  • Technical knowledge of blockchain and in particular cryptocurrency;

  • Understanding of the cryptocurrency ecosystem and associated industries;

  • Experience in financial compliance and/or anti-money laundering initiatives;

  • Experience in a B2B presales, solution architecture, or sales role, OR

  • Proven track record of driving customer success initiatives, including onboarding, training, and ongoing support.

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.