SPEI Operations Manager



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See open jobs at Bitso.
Latin America
Posted on Wednesday, December 13, 2023

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

Your mission is to construct, steer, and uphold a highly efficient and passionately driven team, adept at handling both MXN and Crypto transactions daily. You'll be at the helm, fostering not just professional growth but also embedding our core values of "Drive Change" and "Be an Owner" into the team's ethos. Your day-to-day responsibilities are crucial, involving the meticulous management of operational processes, ensuring they are executed with precision, safety, and in strict adherence to regulatory norms.

Reports To

Head of Operations Latam

Who You Are

  • Proven English fluency.
  • Results-oriented SPEI manager with at least 5 years experience in a related field to payment systems.
  • Strategic mind-set with experience in using metrics/data for decision making.
  • Team player with experience in working with different areas of the company and building relationships and strategic alliances.
  • Highly disciplined and with a sense of urgency including the daily processes to be performed as well as continuous improvement.
  • Customer centricity in order to delivery a memorable experience.
  • Focus on developing people, assessing their strengths and points to be developed, transforming the team into an effective and motivated team.
  • Proven experience in SPEI operation and regulation is a must.
  • Physically located in Mexico City and eventually go to the office.
  • Experience with Crypto products is a plus.

What You Will Do

  • Build, manage, and maintain a highly effective and motivated Payment Operations team that will take care of the MXN and Crypto day to day operations.
  • Team management seeking not only professional development but also qualifying them within our culture of "Drive change" and "Be an Owner".
  • Day-to-day management ensuring the execution of operational processes with quality, safety, security and in compliance with regulatory requirements.
  • Develop and monitor efficiency KPIs, carrying out action plans for continuous improvement our payments platform.
  • Be the main point of contact for SPEI-related topics, coordinating information flow between authorities, vendors, and internal stakeholders and making sure requests are attended to in a timely manner.
  • Work closely with SPEI and crypto / Mexico projects.
  • Participate in strategic projects development.

Your Team

Your team will be composed of Operations Analysts of different ages, genders, specialties and cultures, bringing you diversity and high competence to work together.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Who We Are

With over 7 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values:

  • Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
  • Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
  • Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
  • Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

Learn more about our culture and values.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

  • Me Time program, including unlimited paid time off.
  • Remote-first work environment.
  • Employee Stock Option program.
  • Zero trading fees through our Bitso app.
  • Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
  • Premium health, dental and life insurances in Mexico, Brazil and Argentina.
  • Volunteering days.
  • Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

  • These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
  • This role is expected to work remotely.
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This job is no longer accepting applications

See open jobs at Bitso.