Client Operations Associate

Amber Group

Amber Group

Operations
Hong Kong
Posted on Thursday, July 4, 2024

Amber Group is a leading crypto financial services platform specialized in digital wealth management and crypto-native liquidity solutions. We offer a comprehensive suite of products, expert guidance, seamless execution, and institutional-grade experience. With a strong infrastructure and unwavering commitment to all-round service, we provide exceptional support and solutions for high-net-worth investors, institutions, and crypto projects, leading the industry's evolution.

Our people are both dreamers and doers - a self-driven, entrepreneurial community who are believers in the power of decentralized networks. We collaborate across teams and regions, promoting an open, transparent, respectful, and inclusive culture.

Our businesses

1. Institutional financial services, helping 1,000+ asset managers, hedge funds, corporates, and family offices invest in digital assets via API and our OTC desk.

2. Consumer financial services with millions of customers investing in digital assets via our award-winning mobile app and web platforms.

3. The emerging digital creator economy includes gaming tokens, digital art, sports collectibles, and social tokens.

At Amber Group, you will have the opportunity to work with innovative and entrepreneurial people, solve meaningful problems, accept challenges, and become experts in frontier fields. We strive to care for our people, providing competitive incentives, benefits, and rewards.

Role and Responsibilities:

  • Provide support to overseas sales teams on their inquiries, products, events, and internal procedures. Coordinate cross-department projects, including online/offline marketing events, and responsible of communication and follow-up work with the sales team
  • Responsible for tracking sales staff's performance data, providing data support to the sales team on a regular basis, and outputting performance tracking reports.
  • Responsible for changes in customer relationships for sales staff joining and leaving, guiding sales staff joining and handing over those leaving.
  • Proofread all marketing materials in traditional Chinese and English, and provided comments on layout and interpretation from clients’ perspectives. File and share these updates timely with the sales
  • Team routine work: issue client asset statement and monthly treasury/fund product return slips; confirm with client on position change or redemption; issue OTC loan and option transaction agreement
  • Communicate with external system supplier or internal product team on software upgrading and troubleshooting Request: Communicate feedback, challenges, roadblocks, and insights effectively and concisely to appropriate audiences and stakeholders.

Requirements:

  • With relevant experience in a Contact Centre /Sales Support Service setting in the financial, FinTech or internet industry is a plus
  • Ability to map out sales operation process flows with good documentation skills.
  • Collaborative work style with excellent written and verbal English communication skills, preferably bilingual in Mandarin; effectively interacts with partners across organizational boundaries/hierarchies
  • Highly proficient in using Excel, Python, IDE and other tools to process data, master the use of PPT, Visio, and other online presentation/collaboration tools.
  • Welcome Fresh Graduates.

Amber Group opens its doors to the curious problem solver empowered to make an impact in shaping tomorrow. As a hyper-growth company since day 1, we continually invite talent to join our diverse, nimble and digitally-native teams. If this sounds like you, apply now, or get in touch with us today at sylvia.wong@ambergroup.io.